Refund Policy

THE ANZ INSTITUTE AND ITS RELATED ENTITIES AS A GROUP, ENCOURAGES ALL CLIENTS AND CLIENT ORGANIZATIONS TO FULLY UNDERSTAND THE TERMS AND CONDITIONS OF ANY ENGAGEMENT WITH THE GROUP BEFORE CONCLUDING ANY TRANSACTION AND PAYMENT ARRANGEMENT.

IN GENERAL, ALL FEES OR PAYMENTS MADE ARE NOT REFUNDABLE. HOWEVER, ANY REQUEST FOR REFUND MUST BE IN WRITING AND WILL BE CONSIDERED ON ITS MERITS, AND SHALL BE AT THE ABSOLUTE DISCRETION OF THE ANZ INSTITUTE.